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Hold Me Captive, I Love It!
Are you tired of paying insurance premiums, not filing many claims, and never seeing it again? Consider an insurance captive.
Apr 19
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Scott Monday
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Hold Me Captive, I Love It!
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Let's Set Sail to Profit Island
Profit must be engineered into a business. Here's how to do it.
Apr 12
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Scott Monday
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Let's Set Sail to Profit Island
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Helping a Team Member Through Tragedy
When a team member is facing a tragedy, you have an opportunity. Don't let it pass.
Apr 5
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Scott Monday
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Helping a Team Member Through Tragedy
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March 2025
Filtering Out Unreasonable Customers
The best way of dealing with an unreasonable customer is to never work with them in the first place.
Mar 29
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Scott Monday
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Filtering Out Unreasonable Customers
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2023: The Nightmare - Part 1
When customers call, um, you may want to answer...
Mar 22
3
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2023: The Nightmare - Part 1
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What to Do with a Floundering Business
A struggling business requires immediate action. Here are your options.
Mar 15
3
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What to Do with a Floundering Business
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5
To Partner or Not to Partner, That is the Question
Considering a partnership? Think long and hard. Here's what to consider.
Mar 8
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Scott Monday
4
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To Partner or Not to Partner, That is the Question
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The Audacious Guarantee
Sure, an audacious guarantee attracts customers. But it also forces you to raise your game.
Mar 1
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Scott Monday
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The Audacious Guarantee
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February 2025
The Palpable Nature of Culture
Your customer experience is simply a manifestation of your culture. An example.
Feb 22
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Scott Monday
3
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The Palpable Nature of Culture
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11
I'm Back!
A relaunch with changes, where this newsletter is headed, and an update on the last 14 months.
Feb 15
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Scott Monday
2
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I'm Back!
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January 2024
So Long, For Now
It's time to prune back and create some margin.
Jan 6, 2024
3
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So Long, For Now
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December 2023
A Letter to My Son
Five things I want you to know as you prepare for your next adventure.
Dec 30, 2023
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Scott Monday
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A Letter to My Son
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