Archive - Scott Monday's Newsletter

April 2025

Why You Struggle to Recruit

At the end of the day, building your team is just a different version of marketing and sales.

Apr 26 •

Hold Me Captive, I Love It!

Are you tired of paying insurance premiums, not filing many claims, and never seeing it again? Consider an insurance captive.

Apr 19 •

Let's Set Sail to Profit Island

Profit must be engineered into a business. Here's how to do it.

Apr 12 •

Helping a Team Member Through Tragedy

When a team member is facing a tragedy, you have an opportunity. Don't let it pass.

Apr 5 •

March 2025

Filtering Out Unreasonable Customers

The best way of dealing with an unreasonable customer is to never work with them in the first place.

Mar 29 •

2023: The Nightmare - Part 1

When customers call, um, you may want to answer...

Mar 22

What to Do with a Floundering Business

A struggling business requires immediate action. Here are your options.

Mar 15

To Partner or Not to Partner, That is the Question

Considering a partnership? Think long and hard. Here's what to consider.

Mar 8 •

The Audacious Guarantee

Sure, an audacious guarantee attracts customers. But it also forces you to raise your game.

Mar 1 •

February 2025

The Palpable Nature of Culture

Your customer experience is simply a manifestation of your culture. An example.

Feb 22 •

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